SHIPPING

Our shipping policy aims to ensure a fast and reliable delivery of your order. Below you will find all important information about shipping costs, delivery times and other details.

 

1. Shipping costs and options

Shipping costs depend on the destination and order value. Within Switzerland and the EU, we offer free shipping at the moment. As a milDAO BALANCE member, you can enjoy free shipping always on all orders. Learn more about milDAO BALANCE.

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Below is a list of all countries with free shipping and no customs charges:

• Austria

• Belgium

• Bulgaria

• Croatia

• Cyprus

• Czech Republic

• Denmark

• Denmark Germany

• Estonia

• Finland

• Finland 

• France

• Greece

• Hungary

• Ireland

• Italy

• Latvia

• Liechtenstein

• Lithuania

• Luxembourg

• Malta

• Netherlands

• Poland

• Portugal

• Romania

• Sweden

• Switzerland

• Slovenia

• Slovakia

• Spain

 

For all other countries, shipping costs may vary. You will receive detailed information on shipping fees and delivery times for your destination at checkout.

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2. Delivery times

Delivery times depend on the selected shipping method and destination. For orders within Switzerland & the EU the standard delivery time is 1-3 working days, for orders placed before 12:00 noon (working days) the standard delivery time is “next day delivery”.

 

International deliveries may take 5-10 business days or longer depending on region and customs processing.

 

3. Shipping partner

We work with reliable shipping service providers to ensure safe and punctual delivery. After the order has been handed over to the shipping service provider, you will receive a shipping confirmation by email.

 

4. Shipping restrictions

Some products cannot be delivered to certain countries due to legal restrictions or customs regulations. Before placing an international order, we recommend that you inform yourself about the respective import regulations for dietary supplements in your country.

 

5. Undeliverable packages

If a package cannot be delivered due to incorrect address information or absence of the recipient and is returned to us, we will contact you to verify the address information and arrange for re-shipment. Please note that additional shipping costs may apply for re-shipment.

 

6. Damaged or missing products

If you receive an order that is damaged or missing products, please contact us immediately after receipt. In such a case, we will arrange a replacement or refund.

Note: This shipping policy is subject to change at any time without notice. For the most up-to-date information, please visit our website regularly or contact our customer service.